Love that lady she is the greastest
Very much Dr Lai and her staff
I feel like family. Dr Lai knows me and looks out for my good health.
I absolutely love her. She makes me feel seen and heard. She’s patient and understanding.
To me Dr. Lai the best hematologist oncologist that I have ever met.
Dr. Lai quite literally saved my life. From the very beginning, she treated me with compassion, respect, and an incredible level of expertise. Facing a serious illness is one of the most difficult experiences a person can go through, but Dr. Lai always took the time to explain my treatment and answer my questions. Throughout my journey, I never felt like just another patient. Dr. Lai genuinely cared about my health, my family, and my future. Her knowledge, dedication, and attention to detail gave me hope during some very challenging times. I also discovered that she has a wonderful sense of humor, which helped put me at ease and made every visit a little easier. That personal connection meant a great deal during a difficult chapter of my life. Thanks to Dr. Lai and the outstanding team she assembled, I am here today. I will always be grateful for the care I received and cannot recommend her highly enough. Thank you, Dr. Lai!
She tells you everything you need to know
She is the BEST
What I get and What is important!! Comfort Easy to talk with Listens
she rocks and she is very good and very nice
Dr Lai is fantastic, caring and listens to what I have to say.
Too rushed
She's very pleasant and caring she seems to be really concerned about your health and well-being I trust everything she says
Dr. Lai is the best!!
I felt very comfortabe and had me at ease.
Very knowledgeable
Because she works with you and tries to figure your illness out and listens.
She is caring and thorough in treatment.
very personable and attentive, listened well
She is patient and answers all questions, no matter how mundane!
Dr. Lai was very thorough and informative. I’ve had two oncologists before her and she told me more about my health than the prior two ever did. She asked a lot of questions and allowed me to ask questions as well.
Dr. Lai cares about my health.
Same as the previous answer. Plus we are followers of Jesus and feel that God has placed Dr. Lai and all of the other Drs., nurses, technicians, etc. in our path to His glory.
She is very personable and kind. And of course very through.
Dr. Lai is an awesome physician. She is upbeat and cares for her patients.
Dr. Lai is wonderful! She is very attentive and just so kind
She’s the best. We can’t say enough.
She is a very very smart dr. And she is soo sweet and kind.
Kind, knowledgeable, caring, explains everything to you at your level. Love her
Dr. Lai is knowledgable, a problem solve, she listens well and she is caring.
Dr. Lai was a pleasant surprise, in that I wasn't expecting her to fill the room with such a Positive and Cheerful way about her. In a matter of a few short minutes, I felt relaxed, where there had been a bundle of nerves and worry before she entered and introduced herself.
She is concerned, caring and knowledgeable.
Very thorough great doctor
She is thorough and excellent in answering any questions I have.
She was wonderful! Explained everything thoroughly & eased my worries!
Goes through everything completely with blood test results
She is great & good explain everything so clear of conversations
She is very nice and very helpful
I feel like she cared at first, but as the years go on not much. Today she said I should be augmenting with MRIs every 6 months yet 3 years ago when I asked this, I was told just mammograms.
Her professionalism goes way beyond and always cares about her patience.
very personable yet professional.
Recommend her highly
Dr. Lai is amazing. She is caring and she the whole person. She cares about you as a person not just as a patient.
Goes over and beyond. Always helps
She is a very best as far as I'm concerned and what she's doing for me I couldn't ask for no more she's very concerned about me and my health and it's treatment I'm getting I could not ask for a better doctor than Dr Lai
Dr Lai explains things so that it id easy to understand.
Amazing
Excellent!
She is the best representative in the profession! I wish all medical professionals reflected her personal concern for as well as medical treatment of me. She deserves a 100 percent grade!
Dr Lai is very thorough with me. She goes through lab tests results, gives recommendations, and answers any questions I have. Dr Lai is so pleasant every time. I’m sure she’s like that with all her patients, which makes recommending her so easy.
She is very attentive.
She’s good once she’s in the room
Dr. Lai is the very best!
DR Lai seems to be a very knowledgeable and pleasant physician.
I adored her. Extremely kind and knowledgeable.
Knowledgable doctor with excellent communication skills.
Dr. Lai conveys a friendly, knowledgeable and professional approach.
Dr. Lai is the best doctor.
I love Dr Lai. She’s been great in helping me understand what’s going on from the very first time I met her in 2021.
She's so far curing my cancer
a great caring physician
Dr Lai is very thorough with any questions I have or any instructions she gives me.
Dr. Lai was very friendly and very knowledgeable about my problem
She is very caring and she makes sure her patients are comfortable and understands what she explaining to us for our health
She demonstrates compassion and very thorough
Knowledge and experience in the field of Hematology
She is always so pleasant and upbeat she almost makes you for get you are there because you have cancer. I don't know if i would feel the same if I would have had a different doctor.
Love dr lai. She is upbeat, knowledgeable and caring
Dr Lai really knows me and helpful me.
Dr. Lai has been very thorough and listens to my questions and concerns. She discusses any side effects and ways to remedy them. I like that she takes time to talk and try to resolve any questions or issues.
Doctor was professional and seemed very knowledgeable. She worked with me on a plan to improve my iron levels.
See above. From our first meeting, I have felt like I've known Dr. Lai forever.
She is very understanding and kind.
She is very kind and listens
She is very concerned about your health she explains your health issues very well and she takes care of me very well she is very concerned about me and my health and I appreciate that she is a very good doctor and I'm glad I got her for mine
She is simply amazing.
Thanks again when you reach a milestone and your treatment she is just excited for you as you are for yourself.
She talks to u timedont mater
Dr. Lai is an Informative doctor. She loves her job & shows it.
Very professional and kind physician
Dr. Lai is the absolute best!! She exudes such positivity and is truly a fantastic physician. She deeply cares for her patients, and you really feel that you or your loved one is receiving the highest quality of commitment and compassion from her. We love her!
She listens and explains things in a way you vacant understand.
Very thankful for all the care she has given me.
Dr. Lai always puts you at ease by her friendliness, thoroughness in examinations, and patience in answering all patient questions.
She very knowledgeable and friendly. She a great listener too.
Dr Lai took the mess that my former Hematologist had my blood in and turned it around so that my test results are almost normal most of the time. I consider this as an indicator that she knows what she is doing.
Dr. Lai is the best! So thorough and compassionate!
She seems to be a thorough, caring physician and inspires confidence in what choices she makes for her patients.
Dr. Lai communicates clearly and patiently, in a way you can understand! I highly recommend her!
She is wonderful and very great at what she does.
Always answers all questions. Anticipates quest & answers them. Shows genuine concern for patient & caregiver.
She is the best doctor I’ve ever met. She answered your questions. She’s easy to talk to. She is so awesome.
Efficient and thorough visit
Dr. Lai is a very good doctor.
Smart , work with you trying to figure out how to best help her patients.
Dr. Lai is very thorough & takes the time to explain things and answer any questions.
Dr. Lai was very friendly and informative
from day one explaining my cancer diagnosis..x 3 yrs ago she has been trustworthy treated me like I was a member of her family the times I would call she would call me back with in 3/4 hrs I am so glad with all of her knowledge and skills that she is an employee at Fransician !!!!
Dr. Lai has her patients health as her primary concern.
Dr. Lai is wonderful! A highly professional, knowledgeable provider who pays close attention to my needs and very approachable and attentive to my concerns.
Very caring and took the time to explain all my health issues.
She is very knowledgeable. Takes time to explain and answer questions.
She’s the best!
Dr. Lai is very friendly and explains everything about lab work and recommendations for additional medication.
She is so kind and seems to genuinely care. Always thorough in going over results and what's next.
She takes time to explain everything well.
She’s very understanding and explains things if you have questions
Great combo of knowledge & caring personality
Because she is caring, thorough, and great at her job!
The doctor answered all my questions and concerns and was friendly.
Very caring , very thorough , and I really believe she cares about her patients
She’s amazing. She’s kind, she’s patient and she explains things that you can understand.
She has concern for her patients and their outcomes
Makes me feel comfortable and is very thorough.
She good
Dr.Lai is so caring and knowledgeable. She shows her care and attention during every visit and coordination of follow-ups.
Great doctor, very knowledgeable. Explains situation very well.
Dr Lai is amazing, she explains everything to you, and her bedside manner is impeccable.
Talks so you can understand
Dr. Lai was very thorough and answered all of our questions. We also appreciated the efficiency and kindness of her nurse, Annie, who was very helpful.
She listens and explains well Genuinely confirmed for my health.
She put me at ease
She’s very polite
Very good doctor explains everything and answers questions. She knows what she’s doing.
She takes her time to explain things to you that you don't understand
Attentive and knowledgeable.
She’s truly awesome.
A caring and personable disposition, very supportive and knowledgeable.
The entire staff from check in to check out are the most pleasant, kind, and warm humans in healthcare. Dr. Lai is extremely knowledgeable, empathetic, and patient. When I leave the office I am hopeful and optimistic. I can’t thank everyone enough.
Very knowledgeable and answered questions in a timely manner
She very knowledgeable and caring
Wonderful
Dr Lai and her office are so personable. They do excellent work.
My Dr. Lai takes great care of my health issues.
She really cares about you as a person. And as a patient she makes you feel secure and not afraid.
Dr Lai is very professional at what she does she asked questions about if there's anything wrong with me she explains to me very well what's going on she recommends medication when she thinks you need it and she also takes you off medication when she thinks you don't need it anymore I'm so glad to have her for my doctor and anyone else would be very lucky if they had a doctor like her
Easy to talk to and understand. Very knowledgeable.
I have recommended Dr. Lai to a friend and she loves her!
Explanation of health issues and care
I was very low in vitamin B12 and she was the only person that told me that omeprazole can interfere with the absorption of vitamin B12. So once I stopped taking the omeprazole then my B12 started going up. Now I'm feeling much better and more alert.
Very professional, informative and caring.
I like her
She is so up lifting during the exam and easy to understand.
She is patient and answers all my questions!
She is a very nice doctor
She’s very kind and listens
Excellent
Because she is the best
She’s always give great details on you health
Very competent and caring physician.
I just love her. I feel like I am well cared for. I feel a sense of relief when she walk in the room. She delivers news in a positive way.
Nice Doctor
I believe she is a very concern and attentive doctor
Great doctor and very thorough.
She’s very caring
Very professional and explains everything - also listens!
She’s great and a great listener and she asks questions and answer any questions that may have
She's very thorough and she listens to you, that's important.
Love her, she is on it, she explains everything, cares about her patients,
Dr Lai is a very good doctor she's easy to talk to she explains stuff to you very well she also the caring person and she's someone you can trust
She takes her time and explains things to you and makes you feel very comfortable
She is the best!!!
Dr. Lai is very kind & knowledgeable.
I feel heard and cared for
Because she makes me feel so my health is so important and she explains everything where I can understand and I love her very friendly attitude
She is very polite and helpfully
She's very detailed oriented.
She is very good about explaining everything to you
Very caring. Listening to all information and then said what would recommend to have done.
Friendly and complete service.
Satisfaction
She’s efficient, competent and has great energy!
Dr. Lai explains things extremely well
Dr. Lai was very thorough with the labs and she listened to all of my concerns.
She helped me out a lot. She told me information that I needed to know. I have never gone through this before. She did not make me feel stupid. She treated me with a lot of respect. I am very glad that I went to her. Thank you very much. She was very kind to me. And she gave me a lot of hope. I am glade that she is there for me.
Dr. Lai is very thorough and knowledgeable. She takes time to ask and answer questions.
Dr. Lai and staff are very professional and explain everything.
Listens to you
She's on top of my treatment
Expert
She has good patient skills and was not talking down to me but with me.
Very knowledgeable and helpful, listening to our questions and answering them
She straight forward and honest! Very thorough and knowledgeable!!
She is very knowledgeable in her field.
Very caring, knowledgeable, and professional in delivering excellent care.
She is very caring and explains things very well.
So kind and so thorough
She is concerned about me and listens and explains everything so you can understand
Very knowledgeable
Dr. Lai help found out what was going on with my diagnosis I was diagnosed with Iron deficiency anemia and I have to get infusion from my iron drop be low 10 few more thing going on as well
She's a very good doctor
She goes over everything and is very turough.
She is very thorough. She explains everything to you in detail. She's very friendly and really smart.
She greeted me and explained everything to me.
great dr but her wait times are insane! 9am apt, seen at 9:40
She listens and is straight forward!
Dr. Lai is and informative oncologist. If you have any questions she will gladly answer. :)
Great hematologist!!
Dr Lai listened and was very clear on the path forward
She is very thorough and nice
Very personable.
I just did. See above answer.
She listens and cares!
She's Wonderful 😊
Very friendly and helpful.
The dr is too rushed
Dr. And her staff are very caring and explains everything that is needed
She explained everything to where I could understand
She is very good being an oncologist. She writes down stuff for me to remember and I appreciate it.
Dr Lai has excellent people skills and is very relaxed in a potentially stressful situation. Explained my process clearly and detailed.
The technician made sure that I was very comfortable.
Dr Lai is amazing, she is very thorough and she explains everything in detail
She is very thorough reviewing my lab and test results and answers my questions.
She talks to u
She's thorough and knowledgeable.
Very knowledgeable.
she's so sincere. her attitude is friendly and happy. she looks at the patient when she speaks and her knowledge of care is excellent. she cares about her patients and you can see this in her work.
Professional, knowledgeable, caring and has a wonderful bedside manner. She made us fell cared for and we knew she reviewed our case prior to meeting us.
Dr. Lai takes all the patients’ concerns seriously and is extremely easy to talk to.
Friendly and very understanding of my situation.
Dr. LAI is thorough & explains things well. She listens & answers questions. Friendly & caring.
Dr Lai is thorough, attentive and very caring with her patients.
She is very thorough, patient, and kind. She is a professional and listens when things need to be addressed.
She is caring, explains everything well,
Concerned about me
She explain things so you will understand.
Very friendly and knowledgeable
Dr. Lai is very knowledgeable and has wonderful personality.
She is sincere in her efforts
Dr. is patient and listens…. two great traits. Thank you!
Very knowledgeable and caring.
She is very friendly and good doctor and very nice
She is very professional and efficient also her bedside manner is second to none.
She is a good listener and shows compassion
As before always top of her game
Very attentive and communicated complex infusion a way we understood.
Excellent doctor, great bedside manner. Cares about her patients. Listens well and explains things thoroughly. Answers all your questions.
Dr. Lai makes sure you understand what’s going on with your body , she breaks down and explains so that you understand
Knowledge friendship timely
She answered all my questions were answered. And her personality is wonderful.
The tau symbol represents physicians who are employees of the Franciscan Physician Network, a division of Franciscan Alliance, Inc. All other physicians are independent members of the Medical Staff who choose to practice at a Franciscan Health hospital.
